We handle your data transparently and only to the extent needed to provide our services, taking into account Saudi Arabia's Personal Data Protection Law and its Implementing Regulations.
1. Data controller
Takamul Alamal Almutawira Company, Commercial Registration No. 7054806232, located at No. 6260, Al-Harith Bin Abdullah Street, Al Aziziyah District, Riyadh, is responsible for processing the data described in this policy.
2. Data we collect and how we obtain it
We obtain data directly from you when you complete the service request form or contact us, and may collect limited technical data automatically when you browse the website.
- Identity and contact data: your name and mobile number.
- Request data: requested service, district, property type, preferred contact time and any details you choose to provide.
- The content of messages you send to us through WhatsApp or email.
- Technical and usage data such as device and browser type, general pages and events, IP address, and cookie or similar technology data provided by analytics and mapping tools.
3. Purposes and legal basis for processing
We process data as needed to take steps you request, with your consent where required, or to meet legal obligations and legitimate interests permitted by applicable law.
- Responding to enquiries, preparing quotations, arranging inspections and providing services.
- Validating requests, protecting the website and preventing misuse.
- Analysing general performance and usage and improving the website and customer experience.
- Meeting legal and accounting requirements and handling claims where necessary.
4. Data sharing and transfers outside Saudi Arabia
We do not sell or rent your personal data. We may share only what is necessary with service providers that help us operate the website and communicate with you, or with public authorities where legally required.
- WhatsApp/Meta: when you select submit, the website creates a message containing the form data and opens WhatsApp for you to complete sending it.
- Google: the website uses Google Analytics to measure usage and Google Maps to display our location.
- Hosting, technical support and verification providers needed to operate the website securely.
Some providers may process data outside Saudi Arabia according to their technical infrastructure and policies. Where applicable, transfers are subject to relevant legal requirements and provider agreements.
5. How long we retain data
We retain request and correspondence data for as long as needed to respond, provide the service, manage the relationship, meet legal obligations or handle claims. When the purpose ends, data is deleted, destroyed or anonymised unless retention is required by law. Analytics data is also subject to the provider's retention settings.
6. Your personal data rights
Subject to applicable law and its exceptions, you may request the following:
- To be informed of the legal basis and purposes for collecting and processing your data.
- To access your data and receive a clear copy of it.
- To correct, complete or update inaccurate data.
- To request destruction of your data when the lawful purpose for collecting it has ended.
- To withdraw consent where consent is the basis for processing, without affecting processing carried out before withdrawal.
- To complain to the competent authority if you believe your data has been processed in breach of applicable law.
You can exercise your rights using the contact details below. We may request appropriate information to verify your identity before completing a request.
7. Cookies and similar technologies
The website uses local storage to remember your language preference. Google Analytics and Google Maps may use cookies or similar identifiers to measure usage and provide maps. You can control cookies through your browser settings, although disabling some may affect certain website features.
8. Data security
We take appropriate organisational and technical measures to protect data against unauthorised access, use, alteration, disclosure or destruction. However, no electronic transmission or storage method can guarantee absolute security.
Our services are intended for adults and property or facility owners, and we do not knowingly target the collection of children's data.
9. Privacy policy updates
We may update this policy when our practices or legal requirements change. We will post the revised version on this page and state the date it was last updated.
10. Contact and enquiries
To exercise your rights, ask about this policy or submit a privacy complaint, contact us using:
Controller: Takamul Alamal Almutawira Company
Email: [email protected]
Phone: (+966) 50 992 0891
Address: No. 6260, Al-Harith Bin Abdullah Street, Al Aziziyah District, Riyadh