We handle your data transparently and only to the extent needed to provide our services, in line with Saudi Arabia's Personal Data Protection Law and its Implementing Regulations. This policy explains how we collect, use and protect personal data when you use our website or request a service.
1. Data controller
Takamul Alamal Almutawira Company, Commercial Registration No. 7054806232, located at Al-Harith Bin Abdullah Street, Building No. 6260, Al Aziziyah District, Riyadh, is responsible for processing the data described in this policy.
2. Data we collect and how we obtain it
We obtain data directly from you when you complete the quote request form or contact us, and may collect limited technical data automatically when you browse the website.
- Identity and contact data: your name and mobile number.
- Request data: requested service, property type, district, preferred timing, preferred contact time and any details you choose to add.
- The content of messages you send us via WhatsApp, email or phone.
- General technical and usage data such as device and browser type and pages visited, through analytics tools.
The website does not store quote form data on its servers: the message is prepared in your browser and sent to us on WhatsApp only when you press the submit button.
3. Purposes and legal basis for processing
We process data as needed to take the steps you request, with your consent where required, or to meet legal obligations and legitimate interests permitted by law.
- Responding to enquiries, preparing quotations, arranging inspections and providing services.
- Validating requests, protecting the website and preventing misuse.
- Analysing general performance and usage and improving the website and customer experience.
- Meeting legal and accounting requirements and handling claims where necessary.
5. How long we retain data
We retain request and correspondence data for as long as needed to respond, provide the service, manage the relationship, meet legal obligations or handle claims. When the purpose ends, data is deleted, destroyed or anonymised unless retention is legally required.
6. Your personal data rights
Subject to applicable law and its exceptions, you may:
- Be informed of the legal basis and purposes for collecting and processing your data.
- Access your data and receive a clear copy of it.
- Correct, complete or update inaccurate data.
- Request destruction of your data when the lawful purpose for collecting it has ended.
- Withdraw consent where consent is the basis for processing, without affecting earlier processing.
- Complain to the competent authority if you believe your data was processed in breach of applicable law.
You can exercise your rights using the contact details below. We may ask for appropriate information to verify your identity first.
8. Data security
We take appropriate organisational and technical measures to protect data against unauthorised access, use, alteration, disclosure or destruction, and the website runs over an encrypted (HTTPS) connection. However, no electronic transmission or storage method can guarantee absolute security.
Our services are intended for adults and property or facility owners, and we do not target the collection of children’s data.
9. Policy updates
We may update this policy when our practices or legal requirements change, and will post the revised version on this page with the date of the last update.
10. Contact and enquiries
To exercise your rights, ask about this policy or submit a privacy complaint, contact us:
- Controller: Takamul Alamal Almutawira Company
- Email: info@takamul-alamal.com
- Phone: +966 50 992 0891
- Address: Al-Harith Bin Abdullah Street, Building No. 6260, Al Aziziyah District, Riyadh